Helping housing associations grow and transform

Your partner in growth

Helping Housing Associations grow and transform

Business Transformation

We help organisations move from old ways of working to modern, efficient, joined-up systems. We bring clarity to complex change, create a clear vision, and help people understand and support it. Our work often involves redesigning processes, updating and implementing systems, improving data quality, and making sure teams are ready to work in new ways.

Data Strategy and Data Quality

We can work to help organisations turn messy or disconnected data into a reliable, single source of truth. We can help design data plans, build data frameworks, improve the quality of information, and help organisations use data to make better decisions. Our experience includes using Microsoft technologies such as Dynamics 365 and Microsoft Fabric.

Digital System Implementation

We specialise in large, complex digital programmes. This includes mainstream systems such as QLx, Civica and Kypera as well as the Microsoft D365 suite of solutions including CRM (Customer Relationship Management). Case management solutions for more integrated customer responses and services, repairs, finance, HR and payroll solutions, portals for customers, and full organisation-wide platforms. We work closely with teams to make sure technology actually supports how people work.

Leadership of Change

We have long experience leading diverse teams through demanding projects. Our style is inclusive, steady, and focused on results. We keep people engaged, provide strong communication, and ensure everyone knows their role in the transformation.

Integration and Mergers

We have a strong track record of bringing organisations together after mergers. Aligning systems, processes, data, and culture. This includes moving several housing providers onto unified systems and ways of working.

Governance, Compliance and Reporting

We can help you develop clear frameworks for how data and transformation programmes are owned, controlled and governed with clear change control to mitigate risk and maintain data quality and report management. We work with leadership teams and boards to give them visibility, support challenge, and ensure strong decision-making.

Case studies

Aster Group – Full Digital Transformation Programme

Challenge:
Aster needed to modernise its core systems, improve customer service, and bring several organisations into one unified way of working.

Approach:
We led a team of 39 specialists delivering a major upgrade to Microsoft Dynamics 365, including CRM, complaints, voids, procurement, inspections, finance, HR, and payroll. They also created a new enterprise-wide data approach, including Microsoft Fabric, Purview and new reporting governance.

Results:

  • Three organisations were fully integrated into Aster’s systems and processes.

  • A full suite of Dynamics 365 modules was delivered, improving efficiency and customer experience.

  • A data framework and data governance plan were introduced, creating better data quality and reporting.

  • The organisation moved towards a single customer view and consistent ways of working.

Transforming Data Across a Large Housing Provider

Challenge:
Aster needed to strengthen its data quality, align information across systems, and prepare for new digital solutions.

Approach:
We led the data transformation for Dynamics CRM, ensured alignment with Savills SCS and PIMSS Asset systems, delivered a new asset data framework, and oversaw a large programme of digitisation. They also rolled out a new customer portal and created an Information Management Strategy.

Results:

  • A single, reliable set of customer data to support better service.

  • Over 50% of customers now use the digital portal for self-service.

  • Major efficiency gains from digitising hard-copy records.

  • The organisation became a finalist for Digital Landlord of the Year.

Mergers – Creating One Way of Working

Challenge:
Multiple housing providers (Testway, Sarsen, Flourish and Synergy) needed to be brought together under one operating model and system.

Approach:
We led the transformation programme, aligning systems, integrating data, and helping teams adopt one way of working across the newly formed group.

Results:

  • One unified operating model across the new organisation.

  • Streamlined and consistent customer service.

  • Improved compliance, reporting, and internal communication.